Every Channel.One Unified Inbox.
WhatsApp, Email, Instagram, Telegram, SMS, and more — LiveBotIQ brings every conversation into a single BotIQ-powered inbox so your team never misses a message.
Channel Overview
LiveBotIQ supports 12+ channels out of the box. Every message — whether from WhatsApp, Email, Instagram DMs, or your website chat — funnels into one unified inbox with full conversation history, customer context, and BotIQ-powered automation.
Live Chat
WebTelegram
MessagingTwitter / X
SocialSMS
MessagingLine
MessagingAPI Channel
Custom12+
Channels Supported
< 1s
Message Sync
1
Unified Inbox
∞
Custom via API
Live Chat Widget
Embeddable Chat for Your Website
Add a fully customizable chat widget to any website in minutes. Visitors get instant answers from BotIQ, and complex queries are seamlessly handed off to human agents.
AI-First
BotIQ answers instantly from your knowledge base. Human handoff only when needed.
Visitor Tracking
See who's browsing, which pages they visit, and proactively engage with campaigns.
Rich Messages
Send images, files, cards, quick replies, and interactive elements in conversations.
WhatsApp Business
Native WhatsApp Integration
Connect via the official WhatsApp Cloud API or Twilio. Support your customers on the world's most popular messaging app with rich media, templates, and BotIQ-powered automation.
2B+
Users Worldwide
98%
Open Rate
Rich
Media Support
24/7
AI Automation
Forward your support emails to LiveBotIQ and manage every email conversation alongside chat, social, and messaging — with full threading, rich formatting, and AI assistance.
Email Forwarding
Forward support@yourcompany.com to LiveBotIQ. Emails appear as conversations with full headers and formatting.
Threaded Replies
Reply directly from the inbox. Full conversation threading keeps context for both agents and customers.
AI-Drafted Responses
BotIQ suggests email replies from your knowledge base. Agents review and send with one click.
Rich Formatting
Full HTML support with attachments, inline images, and signature management.
Manage Facebook Messenger, Instagram DMs, and Twitter/X conversations directly from your LiveBotIQ inbox — with full AI support across every platform.
Facebook Messenger
Twitter / X
Messaging Apps
Connect with customers on Telegram, SMS, and Line — popular messaging platforms across the globe.
Telegram
Bot integration for Telegram channels. Support group conversations, media sharing, and BotIQ-powered automated responses.
SMS (Twilio)
Twilio-powered SMS conversations. Send and receive text messages globally with two-way conversation support.
Line
The go-to messaging app in Japan, Thailand, and Taiwan. Rich messages, stickers, and flex message support.
API & Custom Channels
Build Any Channel You Need
If your customers use it, LiveBotIQ can support it. Our Channel API lets you connect any messaging platform, in-app chat, or custom communication tool to the unified inbox.
Channel API
Create, send, and receive messages via REST endpoints. Full conversation lifecycle management.
Webhook Events
Get real-time notifications for new messages, conversation updates, and agent assignments.
Custom Configuration
Set channel-specific branding, routing rules, business hours, and auto-responses.
Unified Inbox Experience
Every channel feeds into one powerful inbox — giving agents complete context, conversation history, and BotIQ-powered tools to respond faster.
Single Timeline
All channel conversations merge into one timeline per contact. WhatsApp, email, chat — all in one place.
Smart Auto-Assignment
Route conversations by agent capacity, skills, language, or round-robin. No query goes unhandled.
Team Collaboration
Private notes, @mentions, and internal threads. Collaborate on complex issues without the customer seeing.
Real-Time Alerts
Desktop, mobile, and email notifications for new messages, assignments, and SLA breaches.
Conversation Search
Search across all channels by keyword, contact, label, or date. Find any conversation instantly.
Business Hours & SLA
Set per-inbox business hours. SLA timers auto-escalate breaches and notify managers.
AI Across Every Channel
BotIQ Works Everywhere
BotIQ doesn't just work on your chat widget — it powers every channel. WhatsApp, Email, Instagram, Telegram, SMS — the same AI agent, the same knowledge base, the same accuracy.
Auto-Resolution
Captain resolves up to 80% of queries automatically — on any channel.
Real-Time Translation
Translate messages on-the-fly across 100+ languages, regardless of channel.
AI Copilot
Agents get smart suggestions and knowledge base lookups on every conversation.
Cross-Channel Analytics
Unified reports across all channels — compare performance, CSAT, and resolution times.
Channel-Aware Routing
Route conversations by channel type, customer segment, or message content.
Consistent Security
End-to-end encryption and data protection across every channel — SOC 2 certified.
Connect Every Channel Today
Set up your omnichannel inbox in under 10 minutes. BotIQ-powered support across WhatsApp, Email, Instagram, and 9+ more channels.
No credit card required • All channels included • Cancel anytime
Social Media Channels