Everything You Need.Enhanced with AI.
A complete omnichannel support platform supercharged with Captain AI — your always-on AI agent for instant, accurate customer support at scale.
BotIQ Agent
Your Always-On AI Support Agent
BotIQ uses RAG (Retrieval-Augmented Generation) to learn from your help center articles, past conversations, and FAQs. It resolves common queries instantly — without human intervention — so your team can focus on complex issues.
80%
Auto-Resolution
< 1s
Response Time
24/7
Availability
70%
Cost Reduction
RAG-Powered Responses
Generates answers from your actual knowledge base — no hallucinations, just accurate, sourced replies.
Learns from Everything
Train on help articles, FAQs, past chats, and documents. Captain gets smarter over time.
Seamless Human Handoff
Detects complex queries and transfers to agents with full context — zero customer friction.
Multilingual Support
Responds in your customer's language automatically, no configuration required.
AI Copilot for Agents
Captain Copilot sits beside your agents, providing smart suggestions, instant knowledge base lookups, and conversation insights in real-time. Agents respond faster and more accurately — without leaving the inbox.
Smart Suggestions
AI drafts reply suggestions based on conversation context and your knowledge base.
Instant Lookups
Search help articles, past conversations, and customer history without leaving the inbox.
Canned Responses
Pre-built templates with dynamic variables. One click to insert polished, on-brand replies.
Human + AI Hybrid: Captain Copilot handles routine work while your agents focus on high-value conversations. Average handling time drops by 45% within 30 days.
Omnichannel Inbox
Your customers are on WhatsApp, Email, Instagram, Telegram, and more. LiveBotIQ brings every conversation into one unified inbox — no more tab-switching or lost messages.
Live Chat
Telegram
Twitter / X
SMS
Line
API Channel
Unified Conversations
All channels merge into one timeline per contact. Full conversation history, attachments, and context in one place.
Smart Assignment
Auto-assign conversations by agent capacity, skills, or round-robin. No query goes unhandled.
Team Collaboration
Private notes, @mentions, and internal comments. Collaborate without the customer seeing.
Real-Time Notifications
Desktop, mobile, and email alerts for new messages, assignments, and SLA breaches.
Help Center & Knowledge Base
Build beautiful self-service portals that empower customers to find answers on their own — reducing ticket volume and boosting satisfaction.
Rich Articles & Guides
Markdown editor, media embeds, categories, and search-optimized content.
Multi-Brand Portals
Separate help centers for each brand — custom domains, logos, and SSL included.
BotIQ-Powered Search
Customers find answers instantly with semantic search powered by BotIQ.
Multilingual Content
Publish articles in multiple languages. Locale-aware routing for global audiences.
Embedded Chat Widget
Inline chat on every article page — if customers can't find answers, AI takes over.
Article Analytics
Track views, helpfulness ratings, and search queries to identify content gaps.
Automation & Workflows
Eliminate repetitive tasks with powerful automation rules. Define triggers, conditions, and actions that run automatically — keeping your support lean and fast.
Automation Rules
CoreCreate if-then rules that auto-assign, label, or respond based on message content, channel, or customer attributes.
Business Hours & SLA
SLAConfigure business hours per inbox. SLA timers auto-escalate breaches and notify managers.
Agent Capacity Management
RoutingSet max concurrent chats per agent. New conversations auto-route to available agents.
Macros & Quick Actions
ProductivityOne-click macros that perform multiple actions — assign, label, reply, and resolve in a single step.
Reports & Analytics
Live dashboards and detailed reports give you complete visibility into support performance — from individual agent metrics to overall customer satisfaction.
Conversation Reports
Volume trends, resolution times, channel breakdowns, and peak hour analysis.
Agent Performance
Individual metrics: response time, resolution rate, CSAT score, and active hours.
Inbox & Team Reports
Compare performance across inboxes and teams. Identify bottlenecks instantly.
CSAT Surveys
Built-in satisfaction surveys sent after resolution. Track scores over time.
Real-Time Dashboard
Live monitoring of active conversations, queue depth, and agent availability.
Downloadable Reports
Export CSV/PDF reports for stakeholders. Schedule automated report delivery.
Real-Time Translation
Serve Customers in Any Language
Captain translates messages on-the-fly so your agents can respond in any language — without hiring multilingual staff. Customers see replies in their native language; agents work in theirs.
Campaigns & Segments
Don't just react — proactively engage. Target the right customers at the right time with intelligent campaigns and audience segmentation.
One-off & Ongoing Campaigns
Send targeted messages via chat widget, email, or WhatsApp. Schedule campaigns or trigger them by events.
Contact Segments
Segment contacts by attributes, behavior, location, or custom fields. Dynamic segments auto-update.
Pre-Chat Forms
Collect customer data before the conversation starts — name, email, issue type, priority level.
Custom Attributes
Store unlimited custom fields on contacts and conversations for deep personalization.
Developer-Friendly APIs
Build custom integrations, embed LiveBotIQ into your product, or extend the platform with our comprehensive developer tools.
REST API
Full CRUD operations on conversations, contacts, messages, agents, and more.
Webhooks
Real-time event notifications for message creation, assignment, resolution, and more.
Dashboard Apps
Embed internal tools, CRMs, or custom panels directly inside the agent dashboard.
SDK & Libraries
JavaScript SDK for chat widget customization. Server SDKs for Node.js and Python.
Pre-Built Integrations
Connect Slack, Dialogflow, Shopify, Linear, Google Translate, OpenAI, and more.
Custom Bot Builder
Build custom bots with our API. Define conversation flows, triggers, and actions.
Enterprise Security
Your data security is our top priority. LiveBotIQ is built on enterprise-grade infrastructure with industry-leading compliance certifications.
SOC 2 Type II
Certified compliant
GDPR Ready
EU data protection
ISO 27001
Information security
99.9% Uptime
Enterprise SLA
Ready to Transform Your Support?
Join thousands of businesses using LiveBotIQ to deliver instant, BotIQ-powered customer support across every channel.
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