Trust & Security

SOC 2 Type II

AES-256 Encrypted

Enterprise-Grade Security

Security is built into every layer of LiveBotIQ — from infrastructure to application design. Your data protection is our top priority.

Last updated: February 1, 2026 · ~8 min read

Our Security Philosophy

At LiveBotIQ, security is not an afterthought — it’s built into every layer of our platform. From infrastructure to application design, we follow industry best practices and undergo regular third-party audits to ensure your data is always protected.

Defense in Depth

Multiple layers of security controls

Zero Trust

Verify every request, trust nothing implicitly

Least Privilege

Minimal access rights for every user & service

Security Measures

Encryption

AES-256 encryption for all data at rest
TLS 1.3 for all data in transit
End-to-end encryption for sensitive fields
Encrypted database backups

Infrastructure

Hosted on AWS with multi-AZ redundancy
Automated failover & disaster recovery
DDoS protection via AWS Shield
Web Application Firewall (WAF)

Access Control

Role-based access control (RBAC)
Multi-factor authentication (MFA)
SSO via SAML 2.0 & OIDC (Enterprise)
Session management & IP allowlisting

Monitoring

24/7 infrastructure monitoring
Real-time threat detection (SIEM)
Automated vulnerability scanning
Anomaly detection on API patterns

Incident Response

Documented incident response plan
24-hour SLA for critical events
Post-incident reviews & reporting
Customer notification within 72 hrs

Compliance

SOC 2 Type II certified
GDPR compliant
ISO 27001 aligned
CCPA compliant

Certifications & Compliance

Certification	Description	Status
SOC 2 Type II	Independently audited for security, availability, and confidentiality	Certified
GDPR	Full compliance with EU data protection regulation	Compliant
ISO 27001	Information security management system aligned	Aligned
CCPA	California Consumer Privacy Act compliance	Compliant
HIPAA	Available for Enterprise plans with BAA	Available
PCI DSS	Payment processing via PCI-compliant providers	Compliant

Application Security

Regular penetration testing by independent security firms

Automated static code analysis (SAST) in CI/CD pipeline

Dependency vulnerability scanning with auto-patching

OWASP Top 10 protection in the application layer

Input validation & output encoding (XSS / injection)

Rate limiting and bot protection for all API endpoints

Data Handling

4 hrs

RTO

Recovery Time Objective

1 hr

RPO

Recovery Point Objective

30 days

Deletion

Data permanently removed

90 days

Backup Purge

Backups with deleted data

AData Isolation

Each customer’s data is logically isolated within our infrastructure. Enterprise customers can opt for dedicated database instances for additional isolation.

BBackup & Recovery

Automated daily backups with point-in-time recovery

Backups encrypted & stored in geographically separate regions

Recovery Time Objective (RTO): 4 hours

Recovery Point Objective (RPO): 1 hour

CData Deletion

When you delete data or close your account, we permanently remove your data within 30 days. Backups containing deleted data are purged within 90 days.

Employee Security

Background checks for all employees

Mandatory security awareness training

Principle of least privilege access

Quarterly access reviews & credential rotation

Secure development training for engineering teams

Bug Bounty Program

We maintain a responsible disclosure program. If you discover a security vulnerability, report it to security@livebotiq.com.

We commit to the following response timeline:

24h

Acknowledge your report within 24 hours

48h

Provide an estimated timeline for resolution

Ongoing

Keep you informed of our progress

On fix

Recognize your contribution (with permission)

Contact Our Security Team

For security-related questions or to request our SOC 2 report:

security@livebotiq.com

PGP Key

Available upon request for encrypted communications